REFUND POLICY

1. Overview

Thank you for shopping with us.
We want you to be fully satisfied with your purchase.
If for any reason you are not happy with your order, you may return eligible products for a refund or exchange in accordance with the terms below.

2. Returns

You may return any standard product within 14 days of receiving your order, provided that:

The item is unused, undamaged, and in its original packaging
You can provide proof of purchase (order confirmation or receipt)

To start a return, please contact us atoffice@apeparadox.com with your order number and reason for return. Once your return is approved, we will provide detailed instructions on how to send your item back.

3. Return Shipping

Return shipping costs are the customer’s responsibility, unless the item was received damaged, defective, or incorrect. We recommend using a tracked shipping service to ensure the safe return of your item, as we cannot be held responsible for lost return shipments.

4. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48hrs of delivery. Include your order number, photos of the item, and a description of the issue.
We will arrange a replacement or refund at no additional cost.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.

Please note:

Shipping costs (both original and return) are non-refundable, except in the case of a damaged or incorrect item.
Refund timing may vary depending on your bank or payment provider.

6. Exchanges

We currently do not offer direct exchanges.
If you would like a different item, please return your product for a refund and place a new order.

7. Contact Us

For any questions about returns or refunds, please contact us at:
office@apeparadox.com

We’ll be happy to help and ensure your shopping experience is as smooth as possible.